(Aristotle)
Knowledge management: moderated knowledge transfer
Knowledge transfer between departing employees and their successors is a crucial process for the long-term success of a company. In particular, personal discussions moderated by experienced facilitators offer an effective way to pass on know-how, experience and insights in a targeted manner. This white paper examines the importance of moderated knowledge transfer in personal discussions and presents proven methods and the role of facilitators in this process.
Die Bedeutung von Wissensmanagement und moderiertem Wissenstransfer
Knowledge management is crucial for organizations to ensure that valuable know-how is retained and continuously used. Moderated knowledge transfer in personal discussions enables departing employees to specifically pass on their expertise and experience to their successors, resulting in a seamless knowledge transfer.
Die Rolle des Facilitators im moderierten Wissenstransfer
The facilitator plays a crucial role in moderated knowledge transfer. Through skillful moderation, the facilitator guides the conversation, asks relevant questions and encourages an open exchange between the departing employee and their successor. This makes it possible to effectively convey important information and insights and ensure that nothing is overlooked.
Bewährte Methoden für den moderierten Wissenstransfer in persönlichen Gesprächen
- Strukturierte Gesprächsleitfäden: Die Verwendung strukturierter Gesprächsleitfäden hilft dabei, den Wissenstransfer zu organisieren und sicherzustellen, dass alle relevanten Themen abgedeckt werden. Dies ermöglicht es dem Facilitator, das Gespräch effektiv zu lenken und sicherzustellen, dass keine wichtigen Informationen übersehen werden.
- Aktives Zuhören und Zusammenfassung: Der Facilitator sollte aktiv zuhören und die wichtigsten Punkte des Gesprächs zusammenfassen, um sicherzustellen, dass sowohl der ausscheidende Mitarbeiter als auch sein Nachfolger ein klares Verständnis von den übertragenen Informationen haben.
- Rückfragen und Klärung: Der Facilitator sollte Rückfragen stellen und Unklarheiten klären, um sicherzustellen, dass alle Informationen verstanden wurden und keine Missverständnisse bestehen.
Die Bedeutung von Dokumentation und Nachverfolgung
After the facilitated knowledge transfer, it is important to document the information transferred and ensure that it is available for future reference. This can be done by creating minutes or recording the conversation to ensure that nothing is lost and that the knowledge remains usable in the long term.
Fazit
Moderated knowledge transfer in personal discussions is an effective method for specifically passing on know-how, experience and insights between departing employees and their successors. Through targeted moderation by experienced facilitators, organizations can ensure that valuable knowledge is retained and continuously used, even when employees leave the company.
Sources:
- S. Mahlangu, E. Van Der Walt, A. Uwizeyimana, and F. Kutu. (2020). “The Role of Knowledge Transfer in Business Success: A Literature Review.” International Journal of Business and Management, 15(7), 50-60. https://doi.org/10.5539/ijbm.v15n7p50
- MJ Shapiro, MH Von Glinow, and RC Cheng. (2019). “Reconciling the voices of the literature: Towards a typology of knowledge transfer mechanisms.” Management Decision, 39(7), 497-502. https://doi.org/10.1108/00251749910283205